Helpful Guides
Plain-English Guides for People Using the NDIS
Short videos and practical tips on staying safe in the community, healthy habits, wellbeing, choosing a Support Coordinator, your rights and getting started with the NDIS.
Say hello
Welcome to Uncle Moe Cares
A short hello from Uncle Moe about what matters to us and how we work alongside you.
In this guide
- Quality support starts with respect, consistency and genuine human connection.
- Practical, ethical and reliable assistance, delivered with care, patience and accountability.
- Working together with you, your family and the professionals in your life.
Guide 01
Staying Safe in the Community
Staying safe doesn't mean missing out on life. With good planning and open communication, you can enjoy community activities with confidence.
In this guide
- Plan ahead with your support worker: where you're going, what you'll do, and any safety needs you have.
- In busy places such as shopping centres or events, stay close to your support worker.
- Tell them if you feel uncomfortable or need help. Communication keeps you safe.
- It's always okay to speak up if something doesn't feel right.
- The more you practise community access, the more confident you'll become.
Guide 02
Healthy Habits: Eating Well, Staying Hydrated and Taking Your Medications
These everyday habits help you feel your best and live independently.
In this guide
- Eating nutritious meals gives you the energy and strength you need for daily activities. Try to include fruits, vegetables, proteins and whole grains.
- Drinking enough water through the day is essential. Keep a water bottle with you and ask your support worker to remind you.
- Take your medications as prescribed by your doctor. A routine and a pill organiser can help, and your doctor or pharmacist can answer any questions.
- Your support worker can help you plan and prepare healthy meals, shop for nutritious food, and support your health routines.
General information only. Please speak to your doctor or pharmacist about your health and medications.
Guide 03
It's OK Not to Be OK
If you're struggling with your mental health or your mood, you're not alone. Many NDIS participants face these challenges, and there are ways to feel more in control.
In this guide
- Mood swings are normal responses to stress, changes in routine, or overwhelming feelings.
- Try grounding: take five slow deep breaths, then notice five things you can see, four you can touch and three you can hear.
- A daily routine helps: waking at the same time, eating regular meals and getting outside for fresh air.
- Reach out to your support workers, family or friends. Asking for help is a sign of strength.
- The NDIS can fund mental health supports, including psychology services and therapeutic supports, delivered by qualified providers.
If you or someone else is in immediate danger, call 000. For crisis support, call Lifeline on 13 11 14 at any time. Uncle Moe Cares provides everyday, non-clinical support only.
Guide 04
Choosing the Right Support Coordinator
A Support Coordinator helps you understand and use your NDIS plan, connect with suitable providers, coordinate your supports and work towards your goals. They are there to guide you, not to make decisions for you.
In this guide
- Look for someone who listens to you, respects your choices, knows the NDIS well, and responds promptly to your questions.
- Things to watch out for: coordinators who are pushy, dismiss your concerns, make decisions without consulting you, or don't return your calls.
- They should explain things clearly and keep you informed about your plan and budget.
- You have the right to change Support Coordinators if you're not satisfied.
Looking for a Support Coordinator? Uncle Moe Cares provides Support Coordination at all three levels. See our Support Coordination service.
Guide 05
Your Rights as an NDIS Participant
Knowing your rights helps you get the quality support you deserve and keeps providers accountable.
In this guide
- The right to choose: you decide who provides your supports, what services you receive, and how your funding is used.
- The right to information: you can access your plan, review your budgets, and ask for clear expense reports.
- The right to quality and safety: supports must be delivered professionally, safely, and with respect for your dignity and privacy.
- The right to complain: you can raise concerns with your provider, the NDIS Quality and Safeguards Commission, or an advocate. Speaking up won't affect your services.
- The right to change providers: you can choose to change providers. Check your Service Agreement for any agreed notice requirements.
NDIS Basics
New to the NDIS?
Watch the official NDIS introduction, then check the main eligibility requirements.
Video by NDIS Australia. Watch on YouTube
Am I Eligible for the NDIS?
A quick guide to the main requirements. Only the NDIA (the agency that runs the NDIS) can decide whether you're eligible.
You must be younger than 65 on the day you apply. Children younger than 9 and their families are supported through the NDIS early childhood approach.
You must live in Australia and be an Australian citizen, a permanent resident, or hold a Protected Special Category visa (some New Zealand citizens).
You may be eligible if you have a disability caused by one or more impairments that are likely to be permanent, and that substantially affect your ability to do everyday activities, take part socially, or work or study.
You may also be eligible if you have an impairment that is likely to be permanent, and getting support early will reduce the support you need in the future.
Identity documents, plus evidence about your disability and how it affects your daily life, such as reports, assessments or written statements.
Got Questions?
Frequently Asked Questions
Answers to the questions we're asked most often about our services and the NDIS.
Ask Us DirectlyThe National Disability Insurance Scheme (NDIS) is an Australian Government scheme that funds supports for people with permanent and significant disability. See Am I eligible? above, or talk to us if you're unsure.
Yes. Uncle Moe Cares is the trading name of Consulcare Disability Services Pty Ltd, a registered NDIS provider (Registration ID 4-JX4442E).
Everyday living and independence, community participation, life skills and transitions, employment and education, home and living (Supported Independent Living and Specialist Disability Accommodation), and Support Coordination. See our Services page for details.
Yes. As a registered provider, we can support participants whose plans are NDIA-managed (agency-managed), plan-managed or self-managed.
Our supports are charged in line with the NDIS Pricing Arrangements and Price Limits, and everything is agreed in a written Service Agreement before support begins.
We currently support participants across Melbourne's Western Suburbs. Get in touch to check whether we can help in your area.
Need an interpreter? Call TIS National on 131 450 and ask them to call us on 0494 059 504. If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service (133 677).
Use our referral form. We'll respond promptly and work with you to confirm fit, capacity and funding.
Contact us through our Contact page, or call 0494 059 504. We'll begin with a brief, no-obligation conversation.
Useful Links & Contacts
Where to Go for More Help
These organisations can help with information, complaints and urgent support. Links open external websites.
Information in these guides is general in nature and does not replace professional, medical, or clinical advice.
Acknowledgement of Country
Uncle Moe Cares acknowledges the Traditional Owners of the land on which we live and work, and pays respect to Elders past, present and emerging.
Read our full Acknowledgement →